Prenatal Screening Information Line
Overview
The Prenatal Screening Ontario Information Line is a free, province-wide service offered by Prenatal Screening Ontario (PSO), housed within BORN Ontario. It connects pregnant individuals, families, and healthcare providers with certified genetic counsellors, screening specialists, and a sonography clinical content specialist who can answer questions about prenatal screening.
- The service is available Monday to Friday, 9:00 AM to 3:00 PM EST, and can be reached by calling 1-833-351-6490 or emailing PSO@bornontario.ca.
- Printable point-of-care tools are available on the PSO website and serve as useful guides for pregnant individuals and healthcare providers.
- Virtual or in-person educational sessions are available upon request to inform healthcare providers and diagnostic imaging professionals about prenatal screening in Ontario.
Why This Matters
Prenatal screening can be complex and emotional.
Having access to clear, compassionate, and accurate information helps individuals make informed decisions that align with their values and circumstances. The PSO Information Line supports equitable access to prenatal screening knowledge across Ontario.
BORN's Role
BORN Ontario supports the Prenatal Screening Ontario Information Line by:
- Hosting PSO, the provincial resource for prenatal screening.
- Providing infrastructure and data to inform the development of educational materials and counselling support.
- Ensuring privacy and quality standards are upheld in all communications and services.
Impact and Benefits
For Patients
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Accessible Support: Direct access to knowledgeable professionals
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Clarity and Confidence: Help understanding screening options, results, and next steps
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Inclusive Resources: Materials available in multiple languages
For Providers
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Clinical Backup: A trusted resource for navigating prenatal screening
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Educational Tools: Access to webinars, ordering guides, and decision-making supports
For Healthcare
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Expanding Access: Helps broaden reach to consistent, high-quality information across Ontario.
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Service Improvement: Insights from usage and query trends inform ongoing enhancements to the prenatal screening system.
Eligibility and Access
The PSO Information Line is available to:
- Pregnant individuals and families in Ontario
- Healthcare providers
- General public
Call 1-833-351-6490 or email PSO@bornontario.ca
Note: PSO provides general information; all information should be reviewed with a healthcare provider. PSO does not have access to screening results nor the ability to process report amendments; ordering providers should contact the screening laboratory directly for these requests.
Stay Informed
Visit Prenatal Screening Ontario for resources, updates, and educational materials.
Subscribe to PSO updates or contact PSO@bornontario.ca for more information.
Contact Us
BORN Ontario
401 Smyth Rd
Ottawa, ON K1H 8L1
General Inquiries
Send us an Email
Help Desk
BIS · CARTR Plus · MIS · NTQA
FAQ · Email Us
1-855-881-BORN (2676)
