The BORN Help Desk Team is your first line of support: call us 24hrs a day at 1-855-881-BORN (2676) or email us at helpdesk@bornontario.ca.

Issues that require a little extra attention are escalated to the BORN Tech Team who will work with you until you have a solution. The Tech Team is also responsible for testing any changes to the BORN Information System.

Together, these two teams handle 300+ tickets a month and we do our very best to keep the response times quick. We try to get back to you the same day with answers to your questions. Most calls are resolved on the spot, but occasionally we need to involve other members at BORN to get you the best support possible.

BORN Tech Team Members:

Matt O'Grady Systems Administrator

Matt O'Grady

Systems Administrator

 

Ryan Spofford Senior Technical Analyst

Ryan Spofford

Senior Technical Analyst

 

Kurian Chandy Systems Administrator

Kurian Chandy

Systems Administrator

 

Daniel Blekkenhorst Business Systems Analyst

Daniel Blekkenhorst

Senior Business Systems Analyst

 

Mike Kotuba Senior Technical Architect

Michael Kotuba

Senior Technical Architect and Team Lead