The BORN Help Desk Team is your first line of support: call us 24hrs a day at 1-855-881-BORN (2676) or email us at

Issues that require a little extra attention are escalated to the BORN Tech Team who will work with you until you have a solution. The Tech Team is also responsible for testing any changes to the BORN Information System.

Together, these two teams handle 300+ tickets a month and we do our very best to keep the response times quick. We try to get back to you the same day with answers to your questions. Most calls are resolved on the spot, but occasionally we need to involve other members at BORN to get you the best support possible.

BORN Tech Team Members

Matt O'Grady

Headshot of Matt O'Grady, Systems Administrator

Systems Administrator

Ryan Spofford

Headshot of Ryan Spofford, Senior Technical Analyst

Senior Technical Analyst

Kurian Chandy

Headshot of Kurian Chandy, Systems Administrator

Systems Administrator

Daniel Blekkenhorst

Headshot of Daniel Blekkenhorst, Business Systems Analyst

Senior Business Systems Analyst

Michael Kotuba

Headshot of Mike Kotuba, Senior Technical Architect

Senior Technical Architect and Team Lead