Frequently Asked Questions

Forgot your password? No worries! Here's how you can reset your password:

1. Go to Forgot Password
2. Enter your sign-in email and Submit.
3. The system will email the reset steps if your email matches.
   1. If you don’t receive the password reset email within 5 minutes, check your Spam or Junk folders, as well as your Focused and Other folders in Outlook.
4. Still nothing? Submit the User Support form.

Follow these steps if you’ve forgotten your security questions:

1. Contact your local administrator for help.
2. If you don’t know who that is, submit the User Support form.

Forgot your user type? No problem!

1. Go to User Lookup
2. Enter your BIS sign-in email and hit Submit.
3. The system will email your user type if your email matches.
   1. If you don’t receive the password reset email within 5 minutes, check your Spam or Junk folders, as well as your Focused and Other folders in Outlook.
4. Still nothing? Submit the User Support form.

No, please don’t send PHI by email.

Examples of PHI: Patient names, OHIP numbers, chart numbers, or client ID numbers.

How to properly share PHI information:

1. If you are a BIS user, use the Messages tab inside the BIS to send PHI securely.
2. Otherwise, contact or call BORN (1-855-881-BORN (2676) to find a secure way to share it.

You can run a variety of BIS reports to explore and understand your patient population.

Do I need special access?

Yes, you need report permissions for your organization.

What types of data can I view?

You can check both Hospital and Midwifery data reports.

Who can help me choose the right report?

Your BORN Coordinator can guide you. View the list of Coordinators and the areas they serve.

All data requests are reviewed under the Personal Health Information Protection Act (PHIPA), Ontario's health-specific privacy legislation.

How to request data:

1. Submit the Data Request Inquiry form.
2. A BORN Ontario Data Request/Research Coordinator will review it and follow up with you.

Learn More

New BIS accounts are created by your local administrator.

1. Please contact them directly.
2. If you don't know who that is, submit the User Support form and we'll tell you.

1. Organizations can:
   1. Enter data manually into the BORN Information System (BIS)
   2. Upload batches of data from their Electronic Medical Record (EMR)
   3. Or use a mix of both — whatever works best for them
2. Where can I find help with manual data entry?
   1. You can find guides and training materials right in the BIS:
      1. Log in to the BIS
      2. Click HELP on the top banner
      3. Choose BORN Reference Guides and Training Materials
      4. Pick your category (Hospital, Midwifery, PHU, etc.)
3. How does batch upload work?
   1. If your site uploads data, staff enter information into the EMR as usual. A designated person then uploads that data into the BIS — it all happens behind the scenes.
4. Where can I find batch upload resources?
   1. They’re in the same place as manual entry guides:
      1. Log in to the BIS
      2. Go to HELP → BORN Reference Guides and Training Materials
      3. Select your category
5. What resources are available?
   1. Here are some examples you might find useful:
      1. Upload File Specification
      2. BIS User Guide
      3. BIS Messaging Guide
      4. Requirements for Live and Stillbirths

You can find all guides and resources in the BORN Information System (BIS):

1. Log in to the BIS
2. Click HELP on the top banner
3. Choose BORN Reference Guides and Training Materials
4. Select your category (Hospital, Midwifery, PHU, etc.)

These are some of the resources available in the BIS:

• Local Administrator Guide – Hospitals
• Reporting Guide for Hospitals
• Quick Guide to Data Quality Management – Hospital Users
• BORN Information System Messaging User Guide

Where can I get more help?
If you have more questions about entering data into the BIS, improving the quality of your data or looking at your data with BORN’s reporting tools, please reach out to your BORN Coordinator for help!

They help hospitals monitor and analyze program performance and patient outcomes.

What types of clinical reports are available?

1. Maternal Newborn Standard Reports
2. Data Download Reports
3. Patient-Level Reports

What’s included in Maternal Newborn Standard Reports?

Key Indicator Reports, Profile Reports, Robson-Caesarean Section Monitoring, Baby-Friendly Initiative, Maternal-Newborn Dashboard, NICU Dashboard, and background materials.

Where can I find dashboard resources?

Log into the BORN Information System (BIS) → Select Help → BORN Reference Guides and Training Materials → choose your category (e.g., Hospitals).

What are Data Download Reports?

They include Encounter Lists and Patient Experience reports.

What are Patient-Level Reports?

These include Profile at Discharge, Encounter Summary, and Patient Experience.

Where can I learn how to run these reports?

Log into BIS and visit the BIS Help Page for detailed instructions.

Who can help me decide which report to use?

Your BORN Coordinator can guide you.

What if I need data not in these reports?

You can submit a data request through BORN.

They help identify missing data and data entry errors to improve data quality.

What reports are included?

Incomplete Record Reports, Missing Data Element Reports, Reconciliation Reports, Maternal-Infant Cross Encounter Discrepancy Reports, Month-End Data Acknowledgement, and User Roles Reports.

Where can I access these reports and guides?

Log into BIS and visit the BIS Help Page.

Who can help me understand which report to use?

Your BORN Coordinator can help you choose and interpret reports.

The Canadian Assisted Reproductive Technologies Register (CARTR Plus) is a national system that collects, stores, and uses fertility treatment data from clinics across Canada.

In partnership with the Canadian Fertility and Andrology Society (CFAS), BORN works with fertility clinics across Canada to collect, store, and use fertility treatment data through CARTR Plus)

To view CARTR Plus resources such as upload specification, data elements guide, and more:

1. Log in to the BIS
2. Click HELP in the top banner
3. Select BORN Reference Guides and Training Materials
4. Choose CARTR Plus from the list of categories

BIS accounts are created by your local administrator at your MPG (Midwifery Practice Group).

1. Please contact them directly.
2. If you don't know who that is, submit the User Support form and we’ll help you find them.

Access to the MIS (Midwifery Invoice System) is set up by your local administrator at your MPG (Midwifery Practice Group).

1. Please contact them directly.
2. If you don't know who that is, submit the User Support form and we’ll help you find them.

You can find all guides and resources in the BORN Information System (BIS):

1. Log in to the BIS
2. Click HELP on the top banner
3. Choose BORN Reference Guides and Training Materials
4. Select your category (Hospital, Midwifery, PHU, etc.)

These are some of the resources available in the BIS:

• Local Administrator Guide – Midwifery: This shows you how to grant BIS access to a midwife
• Reporting Guide for Midwives: Guide to all administrative and clinical midwifery reports in the BIS
• Clinical Report Access for Midwives: How to access your individual and practice group clinical data
• Quick Guide to Data Quality Management for Midwives: To check if your midwifery practice’s data is up-to-date, complete and acknowledged
• How to Acknowledge BORN Data: Check you midwifery practice
• What is Midwifery Data Acknowledgement: Check you midwifery practice
• Midwifery Active Practice Report: To submit your birth numbers to the College of Midwives of Ontario for yearly reporting
• Individual Midwife Access to the MIS Instructions: How to access the MIS
• BORN Information System Messaging User Guide: How to send personal health information to BORN employees through a secure portal

Additional support:

• Why Midwifery Data Matters
• Labour and Birth Data Templates
• BORN Data Entry - FAQs 

Where can I get more help?
If you have questions about entering data into the BIS, improving the quality of your data or looking at your data with BORN’s reporting tools, please reach out to your BORN Coordinator for help!

They help monitor and analyze care by individual midwives and practice groups, as well as maternal and infant outcomes.

What types of clinical reports are available?

1. Maternal Newborn Standard Reports
2. Data Download Reports
3. Patient-Level Reports
4. Individual Midwife Clinical Reports

What’s included in Maternal Newborn Standard Reports?

Midwifery Care Profile Reports.

What’s in Data Download Reports?

Encounter List and Patient Experience reports.

What are Patient-Level Reports?

Encounter Summary and Maternal Patient Experience Summary.

What are Individual Midwife Clinical Reports?

Reports on Labour, Birth, Newborn, and Utilization of Services.

Where can I find details on how to run reports?

See, inside the BIS, the BIS Reporting Guide for Midwifery or the Clinical Report Access for Individual Midwives Guide.

Who can help me choose the right report?

Your BORN Coordinator can assist you.

What if I need data not in these reports?

Submit a data request through BORN.

They help identify missing data and data entry errors to improve data quality.

Which administrative reports are available?

Incomplete Record, Cross Encounter Discrepancy, Reconciliation, Missing Data Element, Month-End Data Acknowledgement, and User Roles Reports.

Where can I find instructions to use them?

See the BIS Reporting Guide for Midwifery inside the BIS.

Who can help with report navigation?

Your BORN Coordinator can guide you.

It shows the number of births attended by each midwife by location and role.

Why is this report important?

It’s used for annual submission to the College of Midwives of Ontario (CMO).

Where can I find instructions?

See the Midwifery Active Practice Report Instructions inside the BIS.

Do you need help viewing your sonographer curve? We can help you!

1. Go to the BIS and log-in with your username and password.
2. After logging in, select Reports.
3. Select Clinical Reports.
4. Select Individual Sonographer Curve.
5. Select the date range and your NT number.
6. Now, you can view your report and interpret your curve.

Resources:

• How to Interpret Your Personalized NT Performance Distribution (PDF)
• Interpreting Your NT Curve (video)

Need help creating your NTQA account at PSO/BORN? We’ve got you covered!

1. Go to the NTQA program registration page.
2. Complete the steps listed.
3. After completing registration, the lab will email your BORN login details.

Resources:

• Born Information System (BIS) Access
• Accessing your NT Performance Distribution