Here are some of the most common questions about our online platforms:

BIS - BORN Information System

Forgot Password

Forgot your password? No worries! Here's how you can reset your password:

  1. Go to Forgot Password
  2. Enter your sign-in email and Submit.
  3. The system will email the reset steps if your email matches. Check SPAM if no email in 10 minutes
  4. Still nothing? Submit the User Support form.
Forgot Security Questions

Follow these steps if you’ve forgotten your security questions:

  1. Contact your local administrator for help.
  2. If you don’t know who that is, submit the User Support form.
Forgot User Type (PIN/PHONE)

Forgot your user type? No problem!

  1. Go to User Lookup
  2. Enter your BIS sign-in email and hit Submit.
  3. The system will email your user type if your email matches.
  4. Check your SPAM folder if you don’t get it in 10 minutes.
  5. Still nothing? Submit the User Support form.
Can I include Personal Health Information (PHI) in an email?

No, please don’t send PHI by email.

Examples of PHI: Patient names, OHIP numbers, chart numbers, or client ID numbers.

How to properly share PHI information:

  1. If you are a BIS user, use the Messages tab inside the BIS to send PHI securely.
  2. Otherwise, contact or call BORN (1-855-881-BORN #2676) to find a secure way to share it.
View Sonographer Curve

Do you need help viewing your sonographer curve? We can help you!

  1. Go to the BIS and log-in with your username and password.
  2. After logging in, select Reports.
  3. Select Clinical Reports.
  4. Select Individual Sonographer Curve.
  5. Select the date range and your NT number.
  6. Now, you can view your report and interpret your curve.

 

Resources:
Create Sonographer Account at PSO/BORN

Need help creating your NTQA account at PSO/BORN? We’ve got you covered!

  1. Go to the NTQA program registration page.
  2. Complete the steps listed.
  3. After completing registration, the lab will email your BORN login details.

 

Resources:
Data Request

The data request process depends on the type of information needed.

Learn More
Create New Account

New BIS accounts are created by your local administrator.

  1. Please contact them directly.
  2. If you don't know who that is, submit the User Support form and we'll tell you.

Was this FAQ helpful?

If not, please fill out the User Support form or call toll-free: 1-855-881-BORN (2676).

Did You Know?
The BORN Tech Team handles over 300 support tickets every month! We aim to respond the same day, and most issues are solved right away. Sometimes, we bring in other BORN experts to make sure you get the best help possible.

Quicklinks

Navigate to key BORN tools and support pages with these time-saving and easy to remember links:

Login to BIS
bornontario.ca/login

Forgot password page
bornontario.ca/forgot-password

Check user type (PIN or CODE)
bornontario.ca/mfa-type

BIS Training site
bornontario.ca/training

Register for the NTQA program
bornontario.ca/nt-account

Request data
bornontario.ca/data-request

Coordinator Team
bornontario.ca/coordinator